About Roku
Affordable streaming for all your favorite shows
Key Highlights
- Over 100 million active accounts worldwide
- Acquired Quibi's library for original content
- $247.8 million raised in Series H funding
- Headquartered in San Jose, CA with 1001+ employees
Roku, headquartered in San Jose, CA, is a leading streaming platform that provides users with access to a wide array of TV channels, movies, and third-party streaming services. With over 100 million active accounts, Roku has raised $247.8 million in funding and continues to innovate in the B2C enter...
🎁 Benefits
Roku offers comprehensive medical, wellness, and financial benefits, along with an unlimited paid time off policy and flexible work-from-home opportun...
🌟 Culture
Roku's culture emphasizes innovation in streaming technology, integrating multiple services into one platform. The company values data-driven recommen...
Overview
Roku is seeking a Conversational AI Agent Analyst to join their Product Management team. You'll focus on generating data-driven insights for customer-facing LLM-powered Bot products. This role requires strong analytical skills and experience in product management.
Job Description
Who you are
You have a background in product management with a focus on data analysis and insights generation. You understand the importance of customer feedback and performance metrics in shaping product roadmaps. You are comfortable working with AI technologies and have a keen interest in enhancing customer experiences through innovative solutions. You thrive in collaborative environments and enjoy working with cross-functional teams to drive product success. You are detail-oriented and possess strong analytical skills, enabling you to identify opportunities for improvement in AI-powered products. You are passionate about leveraging technology to enhance customer support and engagement.
What you'll do
In this role, you will analyze key performance metrics and customer feedback to guide the roadmap for Roku's LLM-powered Bot products. You will collaborate with engineering and design teams to ensure that the bot experience meets customer needs and expectations. You will be responsible for generating insights that inform product decisions and help prioritize features based on user feedback. You will work closely with stakeholders to align product strategies with business goals and customer requirements. You will also monitor industry trends and competitor offerings to identify opportunities for innovation and improvement in Roku's AI-powered solutions. Your contributions will directly impact the customer support experience for millions of Roku users.
What we offer
Roku offers a dynamic work environment where you can make a meaningful impact from day one. You will have the opportunity to work with cutting-edge technologies and be part of a team that is dedicated to enhancing customer experiences. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform the way people experience television and be part of a company that values innovation and teamwork.
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