About Rover.com
Connecting pet parents with trusted pet care providers
Key Highlights
- Headquartered in Seattle, WA with 1001+ employees
- Over 300,000 pet sitters and dog walkers on the platform
- Successfully went public, raising $280.9 million in funding
- Most downloaded and best-reviewed pet care app in North America
Rover is a leading pet care marketplace headquartered in Denny Triangle, Seattle, WA, connecting pet parents with over 300,000 pet sitters and dog walkers across North America. With a successful IPO and $280.9 million in funding, Rover has fundamentally transformed the $10 billion pet services indus...
🎁 Benefits
Rover offers 4 weeks of paid time off annually, 10 paid holidays, and a $1000 stipend for pet adoption or fostering. Employees enjoy a competitive ben...
🌟 Culture
Rover's culture is centered around a love for pets and a commitment to improving the pet care experience. The company fosters a supportive environment...
Overview
Rover.com is seeking a European Trust and Safety Manager to ensure the safety of pet parents and caregivers. You'll be responsible for coaching and scaling a multi-tier Trust and Safety organization. This role requires strong problem-solving skills and the ability to make critical decisions.
Job Description
Who you are
You have a strong background in managing safety and trust operations, ideally within a tech or service-oriented environment. Your experience includes developing and implementing safety protocols that ensure user satisfaction and security. You are adept at coaching teams and fostering a culture of safety and trust among users. You possess excellent communication skills, enabling you to effectively resolve conflicts and address user concerns. You are comfortable making difficult trade-offs and can prioritize critical issues effectively. Your ability to work outside of normal business hours demonstrates your commitment to ensuring user safety at all times. You thrive in fast-paced environments and are passionate about creating a safe community for pet owners and caregivers.
What you'll do
As the European Trust and Safety Manager at Rover.com, you will lead initiatives to enhance the safety and trust of our platform. You will be responsible for developing and implementing safety protocols that protect both pet parents and caregivers. Your role will involve coaching and mentoring a team dedicated to trust and safety, ensuring they are equipped to handle user inquiries and concerns effectively. You will analyze safety incidents and trends to identify areas for improvement and develop strategies to mitigate risks. Collaborating with cross-functional teams, you will work to enhance the user experience while maintaining a secure environment. You will also be involved in creating educational materials for users to promote best practices in pet care and safety. Your leadership will be crucial in scaling our Trust and Safety organization to meet the growing needs of our community.
What we offer
At Rover.com, we offer a collaborative and inclusive work environment where you can make a meaningful impact. You will have the opportunity to work with a passionate team dedicated to improving the lives of pets and their owners. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to create a safe and loving community for pet care.
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