Trust & Safety Manager • Mid-Level

Who you are

You have a strong background in trust and safety management, with experience in developing and implementing safety protocols in educational or online environments. Your leadership skills enable you to guide teams effectively while fostering a culture of safety and compliance. You are adept at analyzing risks and developing strategies to mitigate them, ensuring a secure platform for all users. You possess excellent communication skills, allowing you to convey complex safety policies clearly to diverse audiences. You are passionate about creating safe learning experiences and are committed to the mission of inspiring kids to love learning. You thrive in collaborative environments and are eager to work with cross-functional teams to enhance safety measures.

What you'll do

In this role, you will lead the Trust & Safety team, developing and implementing policies that ensure a safe and secure environment for learners and educators on the Outschool platform. You will analyze safety incidents and trends, using data to inform improvements and enhance user experience. You will collaborate with product and engineering teams to integrate safety features into the platform, ensuring that safety is a priority in all aspects of the user experience. You will also engage with the community, providing resources and support to help users navigate safety concerns effectively. Your role will involve training and mentoring team members, fostering a proactive approach to trust and safety across the organization. You will represent Outschool in discussions with external stakeholders, advocating for best practices in online safety and education.

What we offer

Outschool offers a dynamic work environment where you can make a significant impact on the safety and well-being of learners. You will be part of a mission-driven team that values innovation and collaboration. We provide opportunities for professional growth and development, encouraging you to take risks and challenge yourself. Our hybrid work model allows for flexibility, enabling you to balance your professional and personal life effectively. We are committed to diversity and inclusion, welcoming applicants from all backgrounds to join our team in transforming education for the better.