About Rubrik
Simplifying cloud data management for enterprises
Key Highlights
- Raised over $1.3 billion in funding from top investors
- Serves over 3,000 customers including Cisco and UC
- Headquartered in Palo Alto with global offices
- Employs between 1,000 to 5,000 people worldwide
Rubrik is a cloud data management company headquartered in Palo Alto, California, specializing in data backup, recovery, and security solutions. Founded in December 2013, Rubrik has raised over $1.3 billion in funding from investors like Greylock Partners and IVP, and serves over 3,000 customers, in...
🎁 Benefits
Rubrik offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance....
🌟 Culture
Rubrik fosters a culture of innovation and accountability, encouraging employees to take ownership of their projects and contribute to the company's m...
Customer Support • Lead
Overview
Rubrik is seeking a Director of Technical Support to drive strategic direction and innovation for large-scale support initiatives. This role requires strong leadership and collaboration skills to align support initiatives with business objectives.
Job Description
Who you are
You have a proven track record in leading technical support teams, with a focus on strategic vision and operational excellence. Your experience includes developing and implementing long-term strategic visions that align with company goals and customer expectations. You excel in cross-functional collaboration, influencing strategic decisions across the organization to enhance support initiatives. Your leadership style fosters innovation and drives impactful solutions that contribute to company growth and customer engagement.
You are adept at defining and overseeing strategic initiatives within the support organization, ensuring accountability for organizational goals and success metrics. Your decision-making is guided by a deep understanding of market trends and customer needs, translating business objectives into actionable plans. You thrive in environments where you can drive innovation and contribute to business efficiency through effective technical support.
Desirable
Experience in a similar leadership role within the technology sector is highly desirable. Familiarity with customer engagement strategies and a strong understanding of technical support challenges will set you apart. You should be comfortable navigating complex organizational structures and have a history of delivering impactful solutions.
What you'll do
As the Director of Technical Support at Rubrik, you will lead the strategic direction for the technical support team, driving initiatives that align with the company's long-term vision. You will develop and implement roadmaps that enhance customer satisfaction and operational efficiency. Your role will involve collaborating with various departments to ensure that support initiatives are effectively integrated into the overall business strategy.
You will maintain ownership of key strategic areas within technical support, accountable for achieving organizational goals and success metrics. Your leadership will be crucial in fostering a culture of innovation and excellence within the team, encouraging team members to contribute ideas and solutions that enhance the customer experience.
In this role, you will also provide strategic thought leadership to address key support challenges, leveraging your expertise to deliver impactful solutions. You will work closely with cross-functional teams to influence strategic decisions and drive initiatives that have a significant business impact.
What we offer
Rubrik offers a dynamic work environment where you can make a significant impact on the company's success. You will have the opportunity to lead a talented team and drive innovation in technical support. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to redefine the future of data management and protection.
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