About Microsoft
Empowering every person and organization on the planet
Key Highlights
- Market cap exceeds $2 trillion
- 100,000+ employees worldwide
- Leading cloud services through Azure
- Major clients include Walmart and BMW
Microsoft Corporation, headquartered in Redmond, Washington, is a leading technology company known for its software products like Windows and Office, as well as cloud services through Azure. With over 100,000 employees, Microsoft serves millions of customers globally, including major enterprises lik...
🎁 Benefits
Microsoft offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also enjoy a flexible remote...
🌟 Culture
Microsoft fosters a culture of innovation and inclusivity, emphasizing collaboration across teams and a commitment to diversity. The company values em...
Overview
Microsoft is hiring a Director of Technical Support Engineering to lead a team focused on resolving customer technical issues and enhancing customer experience. This role requires strong leadership skills and a deep understanding of Microsoft products.
Job Description
Who you are
You have extensive experience in technical support and customer relationship management, ideally with a background in leading teams that resolve complex technical issues. Your leadership style fosters a culture of excellence and accountability, ensuring that your team consistently meets customer expectations. You are passionate about leveraging technology, particularly AI, to enhance customer support experiences and drive product improvements.
You possess a deep understanding of Microsoft’s product portfolio and are adept at translating technical knowledge into actionable insights for your team. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to build trust and confidence with customers and team members alike.
What you'll do
As the Director of Technical Support Engineering, you will lead a dedicated team responsible for resolving customer technical issues across Microsoft’s product offerings. You will own the customer relationship from a support standpoint, ensuring that your team delivers exceptional service and drives customer satisfaction. Your role will involve collaborating with cross-functional teams to identify areas for product improvement based on customer feedback and technical challenges encountered by users.
You will be responsible for developing and implementing strategies that enhance the efficiency and effectiveness of the support organization. This includes leveraging AI technologies to streamline support processes and improve response times. You will also play a key role in mentoring and developing your team, fostering a culture of continuous learning and improvement.
What we offer
At Microsoft, you will be part of a dynamic organization that values innovation and customer success. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower every person and organization on the planet to achieve more.
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