Customer Support • Entry-Level

Who you are

You are a highly motivated individual eager to contribute to the success of a growing company. With a strong desire to learn, you are ready to immerse yourself in the foundation of the business and understand the intricacies of catastrophe-exposed property insurance. You thrive in a supportive team environment and are committed to delivering flawless customer service. Your attention to detail and ability to keep abreast of policy and procedural changes will enable you to provide accurate information to customers and stakeholders alike.

You possess excellent communication skills, allowing you to effectively address customer inquiries and provide resolutions with precision. Your proactive approach to learning and adapting will help you meet or exceed established performance metrics, ensuring that you contribute positively to the team's goals. You are comfortable handling inbound sales inquiries and are eager to assist potential customers in navigating their options.

What you'll do

In this role, you will perform detailed research of account history to provide accurate customer resolutions. You will keep up-to-date with policy, product, and procedural changes to ensure that you can provide the most accurate information to producers, consumers, and policyholders. Your responsibilities will include addressing inbound earthquake sales inquiries and collecting necessary property and payment information to process quotes using the rating software. You will monitor call queues and manage your daily responsibilities to consistently support performance goals and objectives.

As you acclimate to the position, you will gain an in-depth understanding of all companies and product lines, including underwriting guidelines and processes. This knowledge will empower you to assist customers effectively and contribute to the overall success of the business. You will work closely with your team to foster a culture of collaboration and support, ensuring that every customer interaction is handled with care and professionalism.

What we offer

SageSure provides a stable and supportive work environment where you can grow your career in the insurance industry. You will be part of a nimble and responsive culture that values critical thinking and problem-solving. We encourage you to apply even if your experience doesn't match every requirement, as we believe in nurturing talent and providing opportunities for development. Join us and be part of a team that is dedicated to delivering better outcomes through innovation and teamwork.