Customer Success Representative • Entry-Level

Who you are

You are dedicated to advancing the healthcare industry and have a strong commitment to customer service. You understand the importance of empathy and professionalism in every interaction, ensuring that customers feel valued and supported. You thrive in a collaborative environment, working closely with colleagues to advocate for patients and drive excellence in service delivery.

You possess excellent communication skills, both verbal and written, allowing you to effectively manage a high volume of client-facing interactions. You are adept at establishing rapport with various stakeholders, including laboratory employees and internal teams, ensuring that everyone is aligned and informed.

What you'll do

In this role, you will serve as a critical touchpoint between Tempus and its provider, care team, and pathology customers. You will manage client interactions through phone and email communications, demonstrating a positive and professional image. Your responsibilities will include conducting strategic outreach to ensure customers have the supplies and information needed to successfully order tests and interpret results.

You will work collaboratively with internal stakeholders to provide critical information about Tempus services, ensuring that every customer interaction is handled with care and attention. Your role will be essential in fostering a customer service culture rooted in servant-based leadership, where the needs of customers and patients come first.

What we offer

Tempus is committed to creating an environment where everyone can thrive and deliver the highest quality of service. You will be part of a team that values collaboration and support, working towards a common goal of excellence in healthcare delivery. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.