About Samsara
Transforming physical operations with IoT technology
Key Highlights
- Public company following an $805M IPO
- Raised $930M in funding across multiple rounds
- Serves thousands of customers including Penske and Sysco
- Headquartered in San Francisco, CA with 1001+ employees
Samsara is a leading IoT company headquartered in the Design District of San Francisco, CA, specializing in digitizing physical operations across various industries, including transportation, logistics, and construction. With over 1,000 employees and a successful $805 million IPO, Samsara has raised...
π Benefits
Samsara offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and comprehensive health benefits, including pare...
π Culture
Samsara fosters a culture focused on innovation and technology, aiming to transform underserved operational sectors with IoT and AI solutions. The com...
Overview
Samsara is hiring a Customer Success Associate to support top customers in customizing their solutions. This role involves collaboration with various teams to enhance customer experience. No specific skills are mentioned.
Job Description
Who you are
You are a motivated individual eager to help customers succeed with their use of Samsara's Connected Operationsβ’ Cloud. You thrive in a collaborative environment and enjoy working cross-functionally with teams such as Sales, Support, and Product. Your ability to communicate effectively and build relationships will be key in advising customers on how to tailor Samsara's offerings to their unique needs. You are adaptable and ready to learn about the diverse industries that Samsara serves, including agriculture, construction, and transportation.
Desirable
Experience in customer-facing roles or a background in technology would be beneficial, but we encourage you to apply even if your experience doesn't match every requirement. A passion for helping others and a willingness to learn about IoT solutions will set you apart.
What you'll do
As a Customer Success Associate, you will take over from the Implementation team, ensuring that customers are set up for success with their Samsara solutions. You will engage with customers to understand their fleet operations and business models, providing tailored advice on how to maximize the value of Samsara's platform. Your role will involve regular communication with customers to ensure they are satisfied and to address any questions or concerns they may have.
You will collaborate closely with Sales and Support teams to facilitate a seamless customer experience. This may include coordinating with Sales Engineering to provide technical insights or working with Product teams to relay customer feedback for future enhancements. Your insights will help shape the customer journey and improve the overall service delivery.
What we offer
At Samsara, you will be part of a dynamic team that is at the forefront of digital transformation in physical operations. We offer a supportive work environment where you can grow your skills and make a meaningful impact. As a hybrid position, you will have the flexibility to work both in the office and remotely, allowing for a balanced work-life dynamic. Join us in shaping the future of connected operations and be part of a company that values innovation and customer success.
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