Customer Success • Entry-Level

Who you are

You are a proactive individual with a passion for customer success and a desire to build long-term relationships. You understand the importance of customer advocacy and are committed to ensuring that clients derive maximum value from Datadog's products. You possess excellent communication skills and can convey complex information clearly and effectively. You are adaptable and can pivot your account management strategies based on varying customer needs. You thrive in a collaborative environment and enjoy working cross-functionally with different teams to enhance the customer experience. You are eager to learn and grow within the Customer Success team, contributing to both personal and team success.

What you'll do

As a Customer Success Associate, you will manage a high volume of customer accounts, focusing on retention and product adoption. You will identify target opportunities and manage the full sales cycle, ensuring that customers are satisfied and engaged with Datadog's solutions. You will act as an advisor to customers, helping them leverage the product effectively and addressing any technical support escalations or billing questions they may have. Monitoring usage trends will be a key part of your role, as you will need to identify renewal risks and support greater adoption rates. You will collaborate with internal teams, including support, product, and finance, to ensure a seamless customer experience. Your ability to follow a well-defined methodology will help you identify unique customer needs and convey the value of Datadog's offerings effectively.

What we offer

Datadog values a positive office culture that fosters collaboration and creativity. As part of the Customer Success team, you will have opportunities for personal development and growth. The company operates as a hybrid workplace, allowing you to create a work-life harmony that best fits your needs. You will be part of a dynamic team that is dedicated to ensuring customer satisfaction and success, contributing to the overall mission of Datadog. The role offers a chance to work with cutting-edge technology and engage with a diverse range of clients, making a significant impact on their success with Datadog's products.