About Samsara
Transforming physical operations with IoT technology
Key Highlights
- Public company following an $805M IPO
- Raised $930M in funding across multiple rounds
- Serves thousands of customers including Penske and Sysco
- Headquartered in San Francisco, CA with 1001+ employees
Samsara is a leading IoT company headquartered in the Design District of San Francisco, CA, specializing in digitizing physical operations across various industries, including transportation, logistics, and construction. With over 1,000 employees and a successful $805 million IPO, Samsara has raised...
🎁 Benefits
Samsara offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and comprehensive health benefits, including pare...
🌟 Culture
Samsara fosters a culture focused on innovation and technology, aiming to transform underserved operational sectors with IoT and AI solutions. The com...
Skills & Technologies
Overview
Samsara is seeking an AI Self-Service Program Manager to enhance their AI-powered customer experience. You'll lead initiatives on Chatbot and Voice AI platforms, focusing on innovation and customer satisfaction. This role requires experience in AI and customer support strategies.
Job Description
Who you are
You have a strong background in program management, particularly in AI and customer experience initiatives — you've successfully led projects that leverage AI technologies to improve customer interactions and satisfaction. Your experience includes collaborating with cross-functional teams and managing vendor relationships to drive project success. You understand the importance of data-driven decision-making and have a knack for analyzing performance metrics to refine processes and enhance outcomes. You are adept at communicating complex ideas clearly and effectively to various stakeholders, ensuring alignment and understanding across teams. You thrive in a fast-paced environment and are passionate about using technology to solve real-world problems. We encourage you to apply even if your experience doesn't match every requirement.
What you'll do
In this role, you will spearhead the development and implementation of AI-powered self-service solutions, including Chatbot and Voice AI platforms — your goal is to create seamless customer experiences that enhance satisfaction and reduce case volume. You will analyze performance insights to identify areas for improvement and work closely with subject matter experts to refine operational procedures. Your responsibilities will also include collaborating with internal teams to ensure that AI solutions align with overall business objectives and customer needs. You will lead initiatives that drive innovation in customer support, making it faster and smarter. Additionally, you will be responsible for measuring the impact of these initiatives and reporting on their effectiveness to senior management.
What we offer
Samsara provides a dynamic work environment where you can make a significant impact on the future of physical operations. You will have the autonomy to drive projects and the support of a talented team. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in transforming industries through innovative technology and data-driven insights.
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