About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Ai Deployment Manager • Mid-Level
Overview
Cresta is hiring an AI Deployment Manager to lead customer deployments of AI solutions that drive measurable business outcomes. You'll work closely with clients to ensure successful implementation of AI initiatives. This role requires experience in managing AI projects and strong communication skills.
Job Description
Who you are
You have a strong background in managing AI projects and deployments, with a focus on turning innovative AI solutions into real-world applications that deliver business value. Your experience includes working with cross-functional teams to ensure successful implementation and adoption of AI technologies. You possess excellent communication skills, allowing you to effectively engage with clients and stakeholders throughout the deployment process.
You understand the nuances of customer interactions and how AI can enhance these experiences. Your ability to analyze customer needs and translate them into actionable deployment strategies sets you apart. You are comfortable navigating complex technical environments and can bridge the gap between technical teams and business objectives.
Desirable
Experience in the contact center industry or with AI-driven customer solutions is a plus. Familiarity with project management methodologies and tools will help you excel in this role. You are proactive in identifying potential challenges and are skilled at developing solutions that ensure smooth deployments.
What you'll do
As an AI Deployment Manager at Cresta, you will own the end-to-end deployment process for AI solutions, ensuring that they meet customer expectations and drive measurable outcomes. You will collaborate with engineering and product teams to understand the technical aspects of the AI solutions being deployed and translate these into deployment plans that align with customer goals.
You will lead customer engagements, guiding them through the deployment process and providing ongoing support to ensure successful adoption of the AI solutions. Your role will involve training customer teams on how to leverage the AI tools effectively, ensuring they can maximize the benefits of the technology.
You will also be responsible for monitoring the performance of deployed solutions, gathering feedback from customers, and working with internal teams to make necessary adjustments. Your insights will help shape future product developments and enhancements, ensuring that Cresta remains at the forefront of AI innovation in the contact center space.
What we offer
Cresta provides a dynamic work environment where innovation is encouraged, and your contributions can make a significant impact. You will have the opportunity to work with a talented team of AI and ML experts, gaining exposure to cutting-edge technologies and methodologies. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in revolutionizing the workforce with AI and be part of a mission-driven organization that values creativity and collaboration.
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