Support Engineer • Senior

Who you are

You have a strong background in quality assurance and training, with experience in customer support environments. Your analytical skills allow you to conduct quality audits and analyze performance trends effectively. You are passionate about improving customer experience and have a knack for translating insights into actionable coaching and training interventions.

You thrive in collaborative settings, working closely with support leadership and operations teams to align quality programs with organizational goals. Your communication skills enable you to convey complex ideas clearly and effectively, fostering a culture of continuous improvement.

What you'll do

In this role, you will conduct quality audits to assess the performance of customer support representatives, identifying areas for improvement. You will analyze performance trends and develop targeted coaching strategies to enhance the skills of the support team. Collaborating with leadership, you will ensure that quality programs align with the organization's commitment to customer experience.

You will also be responsible for designing and implementing training initiatives that equip support staff with the necessary skills to excel in their roles. By leveraging data-driven insights, you will help shape the training curriculum and ensure it meets the evolving needs of the organization.

What we offer

At Samsara, you will be part of a dynamic team that is dedicated to improving the safety, efficiency, and sustainability of physical operations. We offer a supportive work environment where you can make a meaningful impact on the future of connected operations. Join us in our mission to digitally transform industries and enhance customer experiences.