Support Engineer • Mid-Level

Who you are

You have a strong background in software engineering, with experience in operational support and system stability. You understand the importance of ensuring software readiness and have a knack for troubleshooting issues in real-world environments. Your ability to communicate effectively with customers and internal teams makes you a valuable bridge in operational execution. You thrive in roles that emphasize customer success and operational excellence, ensuring that deployed systems perform reliably during missions.

Desirable

Experience with autonomous systems or maritime operations is a plus. Familiarity with customer support processes and a proactive approach to problem-solving will set you apart. You are adaptable and can work in dynamic environments, translating operational feedback into actionable improvements for software teams.

What you'll do

In this role, you will ensure the operational success of Saronic’s autonomous systems by focusing on software readiness and system stability. You will work closely with customers, Field Service Representatives, and internal engineering teams to support system bring-up and diagnose issues. Your responsibilities will include troubleshooting deployed software, restoring capability when issues arise, and translating operational feedback into actionable improvements for the software teams. You will play a critical role in enabling customer success, keeping systems running smoothly during real-world missions.

What we offer

Saronic offers a collaborative work environment where your contributions directly impact the success of our autonomous systems. You will have the opportunity to work with cutting-edge technology in the maritime industry. We value your expertise and provide opportunities for professional growth and development within the company. Join us in revolutionizing autonomy at sea and making a difference in maritime operations.