Director Of Customer Success • Lead

Who you are

You have extensive experience in customer success management, ideally within the technology sector, and a proven track record of leading teams to drive customer satisfaction and retention. You understand the importance of aligning customer objectives with business goals, ensuring that clients derive maximum value from the products and services offered. Your leadership style fosters collaboration and empowers team members to excel in their roles, creating a culture of success and accountability.

You possess strong analytical skills, allowing you to assess customer health metrics and identify opportunities for improvement. Your ability to communicate effectively with both customers and internal stakeholders ensures that you can advocate for customer needs while also aligning with company objectives. You are passionate about customer success and are committed to building long-lasting relationships with clients.

What you'll do

As the Director of Customer Success, you will lead a team of Enterprise Customer Success Managers, guiding them in their efforts to enhance customer loyalty and product adoption. You will develop and implement strategies that drive value-based outcomes for customers, ensuring they achieve their business objectives through the use of Saviynt’s identity security solutions. Your role will involve routine health checks and metrics analysis to monitor customer progress and satisfaction.

You will coordinate with various departments to ensure that customer feedback is integrated into product development and service enhancements. By performing regular assessments of customer needs and satisfaction levels, you will identify opportunities for increased service offerings and drive initiatives that promote customer engagement and retention. Your leadership will be crucial in fostering a customer-centric culture within the organization, ultimately leading to greater customer happiness and business expansion.

What we offer

At Saviynt, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge technology in the identity security space, contributing to solutions that empower organizations to manage their digital assets effectively. We value our employees and provide opportunities for professional growth and development, ensuring that you can advance your career while making a meaningful impact in the industry. Join us in our mission to safeguard digital identities and drive operational efficiency for our clients.