About Attentive
Personalized SMS marketing for eCommerce success
Key Highlights
- Raised $863M in funding across multiple rounds
- Headquartered in Flatiron District, New York, NY
- Over 1,000 employees driving innovation in mobile marketing
- Expanding into international markets including the UK and Australia
Attentive is a leading eCommerce SMS marketing platform headquartered in the Flatiron District of New York, NY. With over 1,000 employees, Attentive has raised $863 million in funding through multiple rounds, including a Series D round, and serves a diverse clientele by enabling brands to create per...
🎁 Benefits
Attentive offers a competitive benefits package that includes a 401(k) plan with a company match up to $1,500 annually, equity for all employees, and ...
🌟 Culture
Attentive fosters a culture focused on innovation and data-driven strategies, enabling brands to thrive in the evolving eCommerce landscape. The compa...
Customer Success • Lead
Overview
Attentive is hiring a Director of Customer Success to lead and coach a team supporting their Strategic segment. You'll focus on improving customer engagements and driving retention for high-value clients. This role requires a growth mindset and leadership experience.
Job Description
Who you are
You are a highly motivated Customer Success leader with a growth mindset, ready to help lead and coach a new generation of managers and Customer Success Managers (CSMs) supporting Attentive's Strategic segment. You have a proven track record of improving customer engagements and refining processes to enhance team performance. Your experience includes driving retention and account health, ensuring that your team delivers exceptional consultative experiences to top customers.
You possess strong leadership skills and are adept at working cross-functionally with various teams to spearhead growth initiatives. Your ability to create and implement effective strategies will be crucial in transforming Attentive into a multi-product company. You understand the importance of building authentic customer relationships and are passionate about leveraging technology and human expertise to achieve this.
What you'll do
In this role, you will be responsible for coaching your team to elevate customer engagements and drive retention for Attentive's highest value customers. You will create and refine team and company-wide processes that enhance customer success and satisfaction. Your leadership will be instrumental in fostering a culture of collaboration and continuous improvement within the Customer Success team.
You will work closely with other departments to ensure that customer feedback is integrated into product development and service enhancements. By driving consultative experiences and partnerships, you will help reduce churn and contribute to expansion growth for Attentive's Strategic customers. This position offers a unique opportunity to have a significant impact on the company's success while owning the east coast book of business for the Strategic segment.
What we offer
Attentive provides a dynamic work environment where you can thrive and make a difference. You will be part of a team recognized for its performance and culture, with opportunities for professional growth and development. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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