Data Analyst • Senior

Who you are

You have a strong background in data analysis, particularly within customer operations, and are adept at translating complex data into actionable insights. Your experience has equipped you with the ability to identify trends and patterns that can enhance customer satisfaction and operational efficiency. You thrive in collaborative environments and are skilled at working with cross-functional teams to drive improvements. You possess excellent communication skills, enabling you to present findings clearly to stakeholders at all levels. You are detail-oriented and have a passion for using data to solve problems and inform decision-making. You understand the importance of customer-centric approaches and are committed to enhancing the customer experience through data-driven strategies.

What you'll do

In this role, you will analyze customer data to identify trends and insights that inform operational strategies. You will collaborate with various teams, including product, marketing, and customer support, to ensure that data-driven decisions are made to enhance the customer experience. You will be responsible for developing reports and dashboards that provide visibility into key performance metrics. Additionally, you will conduct deep dives into customer behavior to uncover opportunities for improvement. Your insights will help shape the direction of customer operations and contribute to the overall success of Scribd's mission to empower collective expertise.

What we offer

Scribd provides a flexible work environment that allows you to balance individual needs with community connections. We prioritize collaboration and culture, ensuring that all employees have the opportunity to engage in meaningful in-person moments. Our commitment to diversity and inclusion means that we welcome applicants from all backgrounds, believing that a variety of perspectives leads to the best ideas. Join us in building something meaningful and impactful in the world of stories and knowledge.