Ux Researcher • Senior

Who you are

You are an experienced User Experience Researcher with a strong background in human-centered design. You have a deep understanding of how customer research informs the creation of best-in-class experiences, balancing usability and desirability. Your expertise includes establishing usability evaluation processes and formalizing customer insights, which are crucial for driving product initiatives.

You possess a working knowledge of Figma, which enhances your ability to collaborate with design teams effectively. You are skilled in conducting both usability testing and generative research, allowing you to provide valuable insights that propel product development forward. Your experience in building research practices within organizations demonstrates your capability to lead and innovate in this space.

What you'll do

In this role, you will support the Merchant Experience team in building a robust research practice within Shift4 Labs. Your primary focus will be on establishing nimble usability evaluation processes that inform product design and development. You will work closely with cross-functional teams to gather insights that enhance the user experience for Shift4's products.

You will conduct user research, usability testing, and analysis to identify user needs and pain points. Your findings will directly influence product decisions and help shape the future of Shift4's offerings. As the research practice grows, you will have the opportunity to incorporate more generative research activities, expanding the scope and impact of your work.

What we offer

Shift4 provides a dynamic work environment where innovation is at the forefront. You will have the chance to work on cutting-edge technology that simplifies complex payment ecosystems. The company values collaboration and encourages you to apply even if your experience doesn't match every requirement. Join us in redefining commerce and making a significant impact in the industry.