About Siena AI
Transforming customer service with AI empathy
Key Highlights
- $4.7 million in seed funding to enhance product development
- Headquartered in SoMa, San Francisco, CA
- Handles over 80% of customer service interactions
- Supports clients in reducing customer support costs significantly
Siena is an AI-powered customer service platform headquartered in SoMa, San Francisco, CA, focused on automating customer interactions with a brand's voice and empathy. With $4.7 million in seed funding, Siena aims to enhance customer experiences for commerce businesses by handling over 80% of routi...
🎁 Benefits
Siena offers flexible remote work options, unlimited PTO with a minimum of 15 days off per year, stock options, flexible working hours, and a growth s...
🌟 Culture
Siena emphasizes the importance of customer service in commerce, fostering a culture that prioritizes innovation in automating customer interactions w...
Overview
Siena AI is hiring a Head of Engineering to set the technical vision for their innovative customer experience platform. You'll influence product direction and build a strong engineering culture. This role requires extensive experience in technical leadership.
Job Description
Who you are
You have a strong background in engineering leadership, with experience in setting technical vision and strategy for innovative projects. You thrive in a collaborative environment, working closely with product, design, and revenue teams to shape the future of customer experience through AI. Your passion for technology drives you to prototype and experiment with new tools and methodologies, ensuring that you stay at the forefront of industry trends.
You possess excellent communication skills, enabling you to articulate complex technical concepts to non-technical stakeholders. Your leadership style fosters a culture of innovation and accountability, empowering your team to take ownership of their work and contribute to the company's mission. You are committed to building a diverse and inclusive team, recognizing that varied perspectives lead to better outcomes.
What you'll do
As the Head of Engineering, you will define and implement the technical strategy for Siena's AI-driven customer experience platform. You will lead the engineering team in developing AI pipelines, integrations, and multi-agent orchestration systems that enhance customer interactions across various touchpoints. Your role involves making critical decisions about technology adoption, project prioritization, and resource allocation to ensure the successful execution of the company's vision.
You will collaborate closely with product and design leaders to align engineering efforts with business goals, ensuring that the technical direction supports the overall product strategy. Additionally, you will mentor and guide your team, fostering their professional growth and encouraging a culture of continuous learning and improvement. Your hands-on approach will involve prototyping and experimenting with new technologies, allowing you to stay engaged with the technical aspects of the projects.
What we offer
Siena AI provides a dynamic work environment where every team member has the opportunity to make a significant impact. You will be part of a small, distributed team that values collaboration and innovation. The company is committed to creating a diverse and inclusive workplace, welcoming individuals from all backgrounds and experiences. You will have the chance to work on groundbreaking technology that transforms how businesses connect with their customers, making every interaction more intelligent and meaningful.
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