Siena AI

About Siena AI

Transforming customer service with AI empathy

👥 21-100 employees📍 SoMa, San Francisco, CA💰 $4.7m
Artificial IntelligenceCustomer serviceSaaSAutomation

Key Highlights

  • $4.7 million in seed funding to enhance product development
  • Headquartered in SoMa, San Francisco, CA
  • Handles over 80% of customer service interactions
  • Supports clients in reducing customer support costs significantly

Siena is an AI-powered customer service platform headquartered in SoMa, San Francisco, CA, focused on automating customer interactions with a brand's voice and empathy. With $4.7 million in seed funding, Siena aims to enhance customer experiences for commerce businesses by handling over 80% of routi...

🎁 Benefits

Siena offers flexible remote work options, unlimited PTO with a minimum of 15 days off per year, stock options, flexible working hours, and a growth s...

🌟 Culture

Siena emphasizes the importance of customer service in commerce, fostering a culture that prioritizes innovation in automating customer interactions w...

Siena AI

Product Marketing Manager Mid-Level

Siena AINew York

Apply Now →

Overview

Siena AI is seeking a Product Marketing Manager to bridge the gap between customer success and sales. You'll create compelling marketing assets that drive enterprise deals. This role requires experience in B2B marketing and customer engagement.

Job Description

Who you are

You have a strong background in product marketing, ideally with 5+ years of experience in B2B environments. You excel at transforming customer success stories into impactful marketing materials that resonate with potential clients. Your ability to collaborate with cross-functional teams, including sales and product development, allows you to create effective go-to-market strategies. You understand the nuances of customer engagement and are passionate about leveraging insights to enhance marketing efforts. You thrive in a fast-paced environment and are excited about the opportunity to contribute to a growing company. You are a creative thinker who can develop innovative marketing campaigns that drive results.

Desirable

Experience in AI or technology sectors is a plus, as is familiarity with creating case studies and marketing collateral that highlight customer success. You have a knack for storytelling and can articulate complex concepts in a way that is accessible and engaging. You are comfortable using data to inform your marketing strategies and can adapt quickly to changing market conditions.

What you'll do

In this role, you will work closely with the co-founders and the go-to-market team to develop a systematic marketing infrastructure that supports enterprise sales. You will be responsible for turning product launches into market moments, ensuring that every launch is accompanied by compelling marketing materials that highlight the product's value. You will create case studies that showcase customer success and develop competitive analyses that position Siena AI favorably in the market. Your role will involve collaborating with sales teams to understand their needs and providing them with the tools they need to close deals effectively. You will also engage with customers to gather insights that can inform future marketing strategies and product development.

What we offer

Siena AI offers a dynamic work environment where every team member has the opportunity to make a significant impact. You will be part of a small, distributed team that values collaboration and innovation. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture is built on inclusivity and diversity, and we welcome individuals from all backgrounds to apply. Join us in transforming customer experiences through AI and be part of a mission-driven company that is shaping the future of customer engagement.

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