Salesforce Administrator • Senior

Who you are

You have extensive experience as a Salesforce Administrator, ideally with a focus on AI solutions and Agentforce capabilities. Your background includes partnering with business leaders to identify high-ROI use cases, and you are skilled in Salesforce configuration, security, data quality, and troubleshooting. You understand the importance of managing risk and compliance in digital communications, and you are adept at leveraging Salesforce to enhance organizational efficiency.

You thrive in a collaborative environment, working closely with cross-functional teams to drive innovation and improve processes. Your analytical mindset allows you to assess business needs and translate them into effective Salesforce solutions. You are proactive in identifying opportunities for improvement and are committed to delivering high-quality results.

Your technical skills are complemented by strong communication abilities, enabling you to convey complex concepts to non-technical stakeholders. You are passionate about continuous learning and staying updated with the latest Salesforce features and best practices. You enjoy mentoring junior team members and sharing your knowledge to foster a culture of growth and development.

Desirable

Experience with AI-driven solutions and a strong understanding of data management principles will set you apart. Familiarity with compliance regulations in regulated industries is a plus, as is any experience in a fast-growing technology company.

What you'll do

As a Senior Salesforce Administrator at Smarsh, you will take ownership of Salesforce administration, focusing on enhancing Agentforce capabilities and AI solutions. You will collaborate with business leaders to identify and prioritize high-ROI AI use cases, ensuring that Salesforce is leveraged effectively to meet organizational goals. Your responsibilities will include configuring Salesforce, managing user access and security, maintaining data quality, and troubleshooting any issues that arise.

You will play a key role in the release management process, ensuring that new features and updates are implemented smoothly and efficiently. Your expertise will be crucial in training and supporting users, helping them to maximize their use of Salesforce. You will also be responsible for monitoring system performance and making recommendations for improvements.

In addition to your administrative duties, you will contribute to strategic initiatives aimed at enhancing compliance and risk management in digital communications. Your insights will help shape the direction of Salesforce usage within the organization, driving innovation and efficiency.

What we offer

At Smarsh, you will be part of a dynamic team that is dedicated to empowering organizations to manage risk and unleash intelligence in their digital communications. We offer a collaborative work environment where your contributions will have a direct impact on our success. You will have opportunities for professional growth and development, as well as access to the latest tools and technologies in the industry. Join us in our mission to help organizations navigate the complexities of compliance and risk management in the digital age.