Software Engineering • Senior

Who you are

You have over 5 years of experience in software engineering, with a strong focus on developing cloud-based solutions that enhance customer experiences. Your expertise in Java and Python allows you to build scalable applications that meet the demands of modern cloud environments. You are familiar with machine learning concepts and have a keen interest in generative AI technologies, understanding how they can transform customer interactions.

You thrive in collaborative environments and enjoy working with cross-functional teams to drive innovation. Your experience with microservices architecture enables you to design and implement robust systems that integrate seamlessly with existing platforms. You are passionate about creating inclusive and diverse teams, believing that varied perspectives lead to better solutions.

Desirable

Experience with AI technologies from leading vendors such as OpenAI, Google, and IBM Watson is a plus. Familiarity with cloud platforms like AWS or Azure will help you excel in this role. You have a track record of mentoring junior engineers and fostering a culture of continuous learning within your team.

What you'll do

As a Senior Staff Software Engineer at Five9, you will lead the development of cutting-edge AI products that redefine customer interactions in cloud contact centers. You will collaborate with product managers and designers to understand user needs and translate them into technical requirements. Your role will involve designing and implementing microservices that leverage AI technologies to enhance customer service capabilities.

You will be responsible for ensuring the scalability and reliability of the systems you build, conducting code reviews, and guiding best practices in software development. Your contributions will directly impact the customer experience, enabling organizations to transition from legacy systems to innovative cloud solutions.

You will also play a key role in integrating AI agents into the existing platform, ensuring they work harmoniously with human agents to provide seamless customer support. Your insights will help shape the future of customer engagement, making it more efficient and effective.

What we offer

At Five9, we offer a dynamic work environment that values innovation and collaboration. You will have the opportunity to work with a diverse team of professionals who are passionate about technology and customer experience. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize the customer experience through cloud technology and AI.