About Smartsheet
The work management platform for every team
Key Highlights
- First work management Unicorn to reach $1B ARR in 2024
- Founded in 2005, headquartered in Bellevue, WA
- Over 1001 employees with strong growth in revenue
- $128.3 million raised in Series E funding
Smartsheet is a leading cloud-based work management platform headquartered in Bellevue, WA, that empowers organizations to plan, track, and report on work efficiently. Founded in 2005, Smartsheet has raised $128.3 million in funding and is recognized as the first work management Unicorn to achieve $...
🎁 Benefits
Smartsheet offers a comprehensive benefits package including a lucrative Employee Stock Purchase Program with a 15% discount, up to 24 weeks of parent...
🌟 Culture
Smartsheet fosters a culture that prioritizes remote work flexibility and collaboration across teams. The company is focused on empowering employees t...
It Support • Entry-Level
Skills & Technologies
Overview
Smartsheet is hiring a Tier 1 Security & Desktop Systems Specialist to manage cybersecurity defense and provide end-user support. You'll work with technologies like Windows and Linux while monitoring security events and resolving technical issues. This role is ideal for candidates with a security-first mindset.
Job Description
Who you are
You are a technically proficient individual with a security-first mindset, ready to provide 1st and 2nd tier support to investigate and resolve technical problems both remotely and onsite. You have experience in monitoring security events and triaging alerts, ensuring that you can execute predefined incident response playbooks effectively. Your familiarity with desktop systems, software, and hardware allows you to maintain a strong endpoint security posture while providing high-quality support to employees. You are flexible and adaptable, able to handle the demands of a hybrid work environment.
Desirable
Experience with ticketing systems and maintaining data integrity is a plus. Familiarity with cybersecurity tools and practices will enhance your ability to respond to security incidents and support end-users effectively.
What you'll do
In this role, you will be the immediate responder for security alerts, providing critical support to the Corporate IT team. You will monitor security events 24/7, triage alerts, and execute incident response playbooks, such as endpoint isolation. Your responsibilities will include providing daily technical support to employees for internal desktop systems, software, and hardware. You will also monitor the request queue in the ticketing system, ensuring timely resolution of issues while maintaining passwords and file system security. Additionally, you will perform employee onboarding tasks, ensuring that new hires have the necessary access and support to start their roles effectively.
What we offer
At Smartsheet, you will be part of a team that values innovation and collaboration. We offer a hybrid work environment that allows for flexibility while ensuring you have the resources needed to succeed. You will have opportunities for professional growth and development as you contribute to our mission of empowering teams to achieve their goals. Join us in creating tools that help teams automate processes and unlock their potential.
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