About Snowflake
The cloud data platform for seamless data sharing
Key Highlights
- Public company (NYSE: SNOW) - strong equity potential
- Over 1,300 partners managing 250PB of data
- 515 million data workloads processed daily
- $1.4 billion raised to date
Snowflake (NYSE: SNOW) is a leading cloud data platform headquartered in Menlo Park, CA, designed for data sharing and application development. With over 1,300 partners, Snowflake manages more than 250PB of data and supports over 515 million data workloads daily. The company has raised $1.4 billion ...
🎁 Benefits
Snowflake offers comprehensive health insurance, robust retirement plans, generous PTO, and on-demand mental health programs. Employees also benefit f...
🌟 Culture
Snowflake fosters a culture focused on innovation and collaboration, breaking down data silos with a frictionless cloud platform. The company emphasiz...
Customer Support • Lead
Skills & Technologies
Overview
Snowflake is hiring a Head of Global Technical Support to lead a high-performing global organization in support engineering and operations. You'll leverage AI-driven solutions to enhance customer experiences and drive product adoption. This role requires 15+ years of experience in engineering or technical operations.
Job Description
Who you are
You have over 15 years of experience in engineering or technical operations, with at least 5 years in executive leadership roles. Your background includes a Bachelor's degree in Engineering, Computer Science, or a related field, which has equipped you with the technical knowledge necessary for this position. You have a proven track record of deploying AI-driven solutions, such as LLM-based virtual agents and automated case routing, to enhance customer support journeys. Your leadership experience spans IaaS, PaaS, or hyperscale cloud environments, including compute, storage, networking, or GPU/AI clusters.
You understand the importance of managing a global support model, having experience with a
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