Program Manager • Mid-Level

Who you are

You have a strong background in community building and project management, with a proven track record of leading initiatives that empower users and drive engagement. Your experience includes managing diverse teams and fostering collaboration across various regions, ensuring that community activities align with organizational goals. You are data-driven, capable of analyzing community metrics to identify growth opportunities and optimize user group activities. You possess excellent communication skills, allowing you to effectively engage with chapter leaders and regional teams.

You are familiar with community management tools such as Bevy and Meetup.com, and you understand how to leverage technology to create scalable infrastructures for user groups. Your ability to recruit and onboard community leaders is complemented by your passion for enabling others to succeed. You thrive in environments that challenge conventional thinking and encourage innovation, making you a perfect fit for Snowflake's culture.

What you'll do

As the Program Manager for User Groups at Snowflake, you will define the roadmap for global expansion of community-led chapters. This involves analyzing community data to identify high-growth regions and working closely with regional teams to support user group activities on the ground. You will own the administration and optimization of the community tech stack, ensuring that hundreds of chapters can operate autonomously while maintaining a cohesive strategy.

You will manage the end-to-end lifecycle of chapter leaders, from vetting new chapter requests to conducting kickoff calls and onboarding. Your role will also include maintaining a library of resources to enable and accelerate the growth of these chapters. You will be responsible for creating a unified global engine that drives product adoption, technical education, and brand advocacy, ensuring that the User Group program scales efficiently across the globe.

What we offer

At Snowflake, you will be part of a culture that values impact, innovation, and collaboration. We encourage you to apply even if your experience doesn't match every requirement. You will have the opportunity to work in a dynamic environment where your contributions directly influence the success of our community initiatives. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company.