Support Engineer • Staff

Who you are

You have a strong technical background and experience in customer support, ideally in a cloud computing environment. You understand the importance of building relationships and have a knack for understanding customer needs and priorities. Your ability to communicate complex technical concepts clearly and effectively is one of your key strengths. You thrive in collaborative environments and enjoy working with cross-functional teams to deliver exceptional service. You are proactive in identifying trends and consolidating related issues to provide actionable insights for customers. You are committed to ensuring business continuity and customer satisfaction.

What you'll do

As a Staff Designated Support Engineer at Snowflake, you will operate as the primary point of contact for multiple Priority Support customers. Your role will involve engaging proactively with customers to understand their architecture, use cases, and business priorities. You will be responsible for case progression, ensuring that all teams involved have a clear understanding of customer specifics. You will deliver exceptional service by surfacing trends and providing insights that enable customers to achieve the highest levels of performance from their Snowflake implementation. You will act as a liaison between Snowflake teams and customers, ensuring clarity and context in all communications. Your goal will be to strengthen customer trust and ensure that issues are resolved quickly and effectively.

What we offer

At Snowflake, we foster a culture of impact, innovation, and collaboration. We are committed to empowering our employees to achieve their full potential and provide opportunities for career growth. You will be part of a dynamic team that values your contributions and encourages you to challenge ordinary thinking. We offer competitive compensation and benefits, along with a supportive work environment that prioritizes your professional development.