Support Engineer • Senior

Who you are

You have over 8 years of experience in technical support or customer success, particularly with enterprise customers, and have established yourself as a trusted technical advisor. Your deep technical knowledge allows you to engage proactively with customers, ensuring their systems are optimized for performance and stability. You understand the importance of building trust and providing reliable support, and you excel in analyzing complex issues to propose effective solutions. Your communication skills enable you to convey technical concepts clearly to both technical and non-technical stakeholders, fostering collaboration across teams.

Desirable

Experience with data warehousing technologies and a strong understanding of cloud computing principles would be beneficial. Familiarity with performance optimization and best practices in security and governance will set you apart.

What you'll do

As a Senior Support Engineer at Snowflake, you will serve as the primary contact point for your assigned Priority Support customers, ensuring their needs are met with high-quality service. You will collaborate closely with support and account teams to facilitate case management and incident resolution, ensuring that customer situations are fully understood and addressed. Your role will involve analyzing production environment tasks, optimizing query performance, and providing recommendations for cost optimization and performance improvements. You will conduct regular reviews with customers to share insights on system performance and health, and you will lead the resolution of complex technical challenges by coordinating with various teams within Snowflake. Your proactive approach will help drive global quality improvements and enhance the overall customer experience.

What we offer

At Snowflake, you will be part of a culture that values impact, innovation, and collaboration. We provide opportunities for professional growth and development, allowing you to take your career to the next level. You will work in a supportive environment that encourages knowledge sharing and continuous learning, with access to training and resources to deepen your understanding of Snowflake and data warehousing. Join us to make a significant impact on our customers' success and help shape the future of data technology.