Technical Account Manager • Lead

Who you are

You have a proven track record in leading technical teams and delivering high-quality consulting services — your experience includes hiring, coaching, and developing talent to meet customer goals while fostering a culture of high performance and ownership. You maintain a deep understanding of the latest features of Snowflake, ensuring your team is equipped with the knowledge to provide exceptional service. Your strategic mindset allows you to build and execute actionable business plans that align with regional objectives, including revenue and consumption targets.

You excel in providing technical guidance and oversight for customer engagements — your ability to communicate complex technical concepts clearly helps bridge the gap between technical teams and clients. You are driven by a passion for customer success and understand the importance of aligning technical solutions with business objectives. Your leadership style encourages collaboration and innovation, pushing your team to challenge ordinary thinking and embrace new ideas.

What you'll do

As the Technical Delivery Director, you will lead the Services Delivery Team, ensuring that your teams of Technical Consulting Managers and Solutions Architects deliver on Snowflake's Professional Services offerings. You will be responsible for developing and maintaining strategies and processes that enhance the quality of consulting and implementation services, ultimately accelerating customer adoption of Snowflake's platform. You will create highly accurate financial forecasts and monitor performance against targets, adjusting strategies as necessary to ensure success.

You will also play a key role in maintaining the technical skills and knowledge of your team, providing ongoing training and development opportunities to keep them at the forefront of industry trends. Your role will involve regular interaction with customers, where you will provide insights and recommendations based on your extensive knowledge of Snowflake's capabilities. You will work closely with other leaders within the organization to align service delivery with overall business goals, ensuring that customer satisfaction remains a top priority.

What we offer

At Snowflake, we believe in empowering our employees to achieve their full potential. You will be part of a culture that values impact, innovation, and collaboration, providing you with the opportunity to make a significant difference in the lives of our customers. We offer competitive compensation and benefits, along with a flexible work environment that supports your professional growth. Join us in building a future where technology and careers can thrive together.