About SoFi
Your all-in-one personal finance platform
Key Highlights
- Raised $2.7 billion in funding to date
- Headquartered in The East Cut, San Francisco, CA
- Offers a wide range of products including loans, mortgages, and investments
- Over 1,000 employees with a focus on global expansion
SoFi, headquartered in The East Cut, San Francisco, CA, is a leading provider of mobile and online personal finance services. With over 1,000 employees, SoFi offers a comprehensive suite of products including bank accounts, loans, mortgages, and investment opportunities. The company has raised $2.7 ...
🎁 Benefits
SoFi provides a range of benefits including flexible time off, paid parental leave, and a monthly contribution of up to $200 towards student loan repa...
🌟 Culture
SoFi's culture is centered around financial empowerment, aiming to provide a one-stop solution for all personal finance needs. The company's focus on ...
Account Manager • Mid-Level
Overview
SoFi is hiring an Escalations Account Manager to handle escalated issues and drive solutions for member concerns. You'll work closely with various departments to enhance the member experience. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You have experience in account management or customer service, ideally within the financial services sector. You excel at building relationships and have a knack for resolving issues efficiently, ensuring a positive experience for members. Your communication skills are top-notch, allowing you to interact effectively with both members and internal teams. You are proactive in identifying problems and driving solutions, demonstrating a commitment to enhancing the overall member experience.
What you'll do
As an Escalations Account Manager at SoFi, you will play a crucial role in managing escalated member issues. You will communicate with members via phone, email, and social media, addressing their concerns in real time. Your responsibilities will include collaborating with cross-functional teams to develop solutions that improve member satisfaction. You will also participate in special projects aimed at enhancing the services offered by SoFi, ensuring that member needs are met promptly and effectively.
What we offer
SoFi provides a dynamic work environment where you can grow your career in the financial services industry. You will have the opportunity to work with a team that values innovation and member satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we believe in investing in our employees and their development.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at SoFi.
Similar Jobs You Might Like
Based on your interests and this role
Escalation Manager
Saviynt is seeking an Escalation Manager to drive customer satisfaction by managing escalations and collaborating with internal teams. You'll utilize Salesforce and FreshService to enhance customer experiences. This role requires experience in technical support and customer service environments.
Customer Success Manager
Confluent is seeking a Manager of Escalation Management to lead a team within their Global Technical Support organization. You'll oversee escalation and incident management processes, ensuring customer satisfaction and operational excellence. This role is remote and requires strong leadership skills.
Escalation Manager
Confluent is seeking an Escalation Manager to join their Global Technical Support organization. You'll be responsible for managing customer escalations and coordinating cross-functional teams to ensure timely resolutions. This role requires strong communication and organizational skills.
Customer Operations
Aspire is hiring a CX Associate Manager - Escalations to enhance customer experience and manage escalations effectively. This role requires strong product knowledge and incident management skills.