About Aspire
The influencer marketing platform for brands and creators
Key Highlights
- 900+ customers including Care/of and Yankee Candle
- Acquired CommerceUp in 2023 to enhance eCommerce capabilities
- $27.3 million raised in funding
- Headquartered in Govalle, Austin, TX
Aspire is a leading influencer marketing platform headquartered in Govalle, Austin, TX, that connects brands with over 900 influencers, including notable clients like Care/of and Yankee Candle. With $27.3 million in funding, Aspire aims to streamline campaign management and analytics, helping brands...
🎁 Benefits
Aspire offers comprehensive benefits including 90% coverage for health, dental, and vision, unlimited paid time off, flexible schedules, a work-from-h...
🌟 Culture
Aspire fosters a culture focused on efficiency and innovation in influencer marketing, enabling teams to optimize their strategies and make data-drive...
Overview
Aspire is hiring a CX Associate Manager - Escalations to enhance customer experience and manage escalations effectively. This role requires strong product knowledge and incident management skills.
Job Description
Who you are
You have a strong background in customer experience management, ideally with 5+ years of experience in a similar role. You possess excellent communication skills and a customer-centric mindset, enabling you to handle escalations effectively and ensure customer satisfaction. Your ability to work collaboratively with cross-functional teams is essential, as you will be liaising with various departments to resolve customer issues. You are detail-oriented and have a knack for problem-solving, allowing you to identify root causes and implement effective solutions. You thrive in a fast-paced environment and are passionate about improving customer experiences. You understand the importance of data-driven decision-making and are comfortable analyzing customer feedback to drive improvements.
What you'll do
In this role, you will be responsible for managing customer escalations and ensuring timely resolution of issues. You will work closely with the customer support team to identify trends in escalations and develop strategies to mitigate them. Your role will involve collaborating with product and engineering teams to communicate customer feedback and advocate for necessary changes. You will also be tasked with training and mentoring junior team members, sharing your expertise in incident management and customer service best practices. Additionally, you will analyze customer data to identify opportunities for enhancing the overall customer experience and contribute to the development of customer experience initiatives.
What we offer
At Aspire, we provide a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a diverse team of professionals who are passionate about fintech and customer experience. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower businesses and make a significant impact in the fintech space.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Aspire.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Aspire is hiring a CX Associate Manager - L&D to enhance customer experience through learning and development initiatives. This role focuses on empowering teams and driving change in the fintech space.
Customer Operations
Aspire is seeking a CX Incident Manager to oversee incident management and ensure customer satisfaction. You'll work in a dynamic fintech environment in Gurugram, India.
Account Manager
SoFi is hiring an Escalations Account Manager to handle escalated issues and drive solutions for member concerns. You'll work closely with various departments to enhance the member experience. This role requires strong communication and problem-solving skills.
Escalation Manager
Saviynt is seeking an Escalation Manager to drive customer satisfaction by managing escalations and collaborating with internal teams. You'll utilize Salesforce and FreshService to enhance customer experiences. This role requires experience in technical support and customer service environments.
Customer Success Manager
Flex is hiring a Customer Success Escalations Manager to lead the internal escalation team and ensure exceptional customer support. You'll work cross-functionally with various teams to resolve issues and enhance processes. This role requires experience in customer success management.