Business Operations • Senior

Who you are

You have a strong background in business analysis, ideally with experience in client-facing roles where you've successfully gathered requirements and facilitated implementations. Your ability to communicate effectively with various stakeholders, including clients, R&D/Product teams, and customer support, sets you apart. You understand the importance of compliance workflows and have a keen eye for identifying opportunities for improvement in business processes.

You thrive in environments where you can blend your analytical skills with hands-on delivery expertise. Your experience in leading implementation projects has equipped you with the skills to drive high-quality outcomes and ensure client satisfaction. You are comfortable with the possibility of travel to client sites, as you understand the value of face-to-face interactions in building strong relationships.

Your proactive approach allows you to anticipate client needs and identify new feature requests that enhance the software's capabilities. You are detail-oriented and have a knack for translating complex requirements into actionable tasks for development teams. Your ability to manage multiple projects simultaneously while maintaining a focus on client outcomes is a testament to your organizational skills.

Desirable

Experience with software implementation in a compliance or regulatory environment is a plus. Familiarity with project management tools and methodologies will help you excel in this role. A background in technology or software development can also be beneficial, as it allows you to better understand the technical aspects of the solutions you are implementing.

What you'll do

In this role, you will be the primary point of contact for clients during the implementation of StarCompliance software solutions. You will lead the process of soliciting system configuration requirements, ensuring that the software is tailored to meet the specific needs of each client. Your expertise will guide clients through the implementation lifecycle, from initial discussions to final deployment.

You will collaborate closely with R&D/Product teams to communicate client needs and advocate for feature enhancements that improve the overall user experience. Your role will involve conducting training sessions for clients to ensure they are comfortable using the software and can maximize its benefits.

As you manage implementation projects, you will track progress and address any challenges that arise, ensuring that projects stay on schedule and within scope. Your ability to engage with clients and understand their business processes will be crucial in identifying opportunities for further enhancements and new features.

You will also play a key role in gathering feedback from clients post-implementation, using this information to inform future product development and improve client satisfaction. Your insights will help shape the direction of StarCompliance's offerings, ensuring they remain competitive and aligned with market needs.

What we offer

StarCompliance values its employees and offers a supportive work environment where you can thrive. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse talent.

Our team is dedicated to continuous improvement and innovation, and you will be part of a culture that values collaboration and knowledge sharing. We provide opportunities for professional development and growth, ensuring that you can advance your career while contributing to the success of our clients and the company.

Join us at StarCompliance, where your contributions will have a direct impact on enhancing compliance workflows and reducing operational risks for our clients. Together, we can drive high-quality outcomes and ensure sustained client satisfaction.