Business Operations • Senior

Who you are

You have a strong background in business analysis with at least 5 years of experience in a similar role. You excel at eliciting client requirements and translating them into actionable insights that drive project success. Your analytical skills are complemented by your ability to communicate effectively with both technical and non-technical stakeholders. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver innovative solutions. You are detail-oriented and have a proven track record of managing multiple projects simultaneously, ensuring that all client needs are met with the highest standards.

Desirable

Experience in the software industry is a plus, as is familiarity with advanced analytics and data-driven decision-making processes. You are comfortable working in a fast-paced environment and are adaptable to changing project requirements. A background in compliance or customer service sectors would be beneficial, as it aligns with the core mission of NICE Compliance.

What you'll do

In this role, you will be responsible for leading multiple client-facing delivery engagements from initiation to closure. You will work closely with other business analysts and project managers to ensure that client requirements are accurately captured and addressed. Your role will involve conducting thorough analyses of client needs and translating these into detailed project specifications. You will also be responsible for monitoring project progress and ensuring that deliverables meet the agreed-upon standards and timelines. Collaboration with technical teams will be essential as you work to implement solutions that enhance client satisfaction and drive business success.

You will engage with clients to gather feedback and insights, using this information to refine processes and improve service delivery. Your analytical skills will be crucial in identifying trends and opportunities for improvement within the organization. You will also contribute to the development of best practices and methodologies that enhance the efficiency and effectiveness of the Professional Services team.

What we offer

At NICE, we provide a challenging work environment that fosters growth and development. You will have the opportunity to work with a talented team of professionals who are dedicated to delivering innovative solutions to our clients. We offer competitive compensation and benefits, along with opportunities for career advancement. You will be part of a company that values your contributions and encourages you to challenge your limits while achieving your professional goals.