Program Manager • Mid-Level

Who you are

You have a strong background in operations management with a focus on scaling processes effectively — your experience includes implementing change management strategies that enhance operational efficiency. You are analytical and comfortable operating in ambiguity, which allows you to find creative solutions to complex problems. Your deep understanding of global markets enables you to contextualize decisions and processes to accommodate regional nuances, making you an asset in a diverse environment.

You possess excellent stakeholder management skills, helping prioritize product features and initiatives based on business value and customer needs. Your ability to communicate effectively across teams ensures that everyone is aligned and working towards common goals. You thrive in dynamic settings where you can lead initiatives that drive significant impact.

What you'll do

In this role, you will define and improve operational workflows for Stripe's Core Payments team, ensuring that the support experience meets the needs of both external users and internal teams. You will drive the strategy for scaling operations, leveraging your analytical skills to identify areas for improvement and implement effective solutions. Your responsibilities will include collaborating with various stakeholders to prioritize initiatives and ensure that resources are allocated efficiently.

You will also be tasked with maintaining a best-in-class operations program, which involves continuous assessment and refinement of processes. Your role will require you to stay informed about industry trends and best practices, allowing you to bring innovative ideas to the table. You will work closely with cross-functional teams to ensure that operational capabilities align with Stripe's mission and growth objectives.

What we offer

At Stripe, you will have the opportunity to work with a talented team dedicated to building the future of financial infrastructure. We offer a competitive salary and benefits package, along with a culture that encourages professional growth and development. You will be part of a mission-driven organization that values innovation and collaboration, providing you with the chance to make a meaningful impact on the global economy.