About TaxBit
Tax solutions for the digital asset revolution
Key Highlights
- Over 5 million users leveraging TaxBit's solutions
- Unicorn status achieved in 2021 with $251.4 million raised
- Strategic partnership with Deloitte enhances enterprise access
- Hybrid work model: 3 days in-office, 2 days remote
TaxBit, headquartered in Draper, UT, is a leading provider of tax and accounting solutions for digital assets, serving over 5 million users. Founded in 2018, the company achieved unicorn status in 2021 and has raised $251.4 million in funding, positioning itself as a key player in the fintech and cr...
🎁 Benefits
TaxBit offers robust health, dental, and vision benefits with certain plans covering 100% of premiums, a modern 401(k) plan with crypto access, unlimi...
🌟 Culture
TaxBit fosters a culture of collaboration and innovation, working closely with regulatory agencies and major partners like Deloitte to navigate the ev...
Customer Support • Entry-Level
Skills & Technologies
Overview
TaxBit is seeking a Customer Experience Specialist to assist enterprise clients with their SaaS offerings. You'll ensure accurate and timely information delivery while becoming a subject matter expert on TaxBit's products. This role requires strong communication skills and familiarity with customer support tools like Zendesk.
Job Description
Who you are
You are a dedicated professional with a passion for customer service and a desire to learn about crypto, tax, and accounting. You thrive in a team-oriented environment and understand the importance of delivering accurate information to clients. Your ability to communicate effectively and represent TaxBit in a friendly manner is essential for success in this role. You are eager to become a subject matter expert on TaxBit's SaaS offerings and are committed to providing the best customer experience possible.
Desirable
Experience in customer support or a related field is a plus, as is familiarity with SaaS platforms. You have a proactive approach to problem-solving and are comfortable working with enterprise clients. A background in finance or technology can help you better understand the needs of TaxBit's customers.
What you'll do
As a Customer Experience Specialist, you will be the first point of contact for TaxBit's enterprise customers, assisting them through our ticketing system. Your primary responsibility will be to deliver exceptional customer service by addressing inquiries and resolving issues in a timely manner. You will work closely with clients to ensure they have the most accurate information regarding TaxBit's products and services. Your role will involve becoming well-versed in the features and functionalities of our SaaS platform, enabling you to provide informed support to clients. You will collaborate with other team members to enhance the customer experience and contribute to the overall success of the organization.
What we offer
TaxBit provides a supportive work environment where teamwork and trust are paramount. You will have the opportunity to grow your skills and knowledge in the rapidly evolving field of digital assets and tax compliance. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of tax reporting and compliance for digital assets.
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