About Trading212
Investing made easy and commission-free
Key Highlights
- Commission-free trading platform with over 500,000 users
- Based in City of London, UK
- $29.2 million in funding to date
- Offers investment tools for ISAs, CFDs, and commodities
Trading212 is a fintech company based in the City of London, UK, that offers a commission-free trading and investment platform. With over 500 employees, Trading212 enables users to invest in whole or fractional stocks starting from just £1, without any trading commissions. The platform also provides...
🎁 Benefits
Employees enjoy premium health insurance, a sports and wellness package, regular office massages, catered food, and a stocked kitchen. The company als...
🌟 Culture
Trading212 fosters a culture of financial accessibility, empowering individuals to invest without the barriers typically associated with stock trading...
Customer Support • Entry-Level
Trading212 • Sofia - On-Site
Overview
Trading212 is hiring a Customer Experience Specialist to provide exceptional customer care and support to their international client base. You'll communicate with clients in English and Bulgarian, helping them navigate the app and troubleshoot issues. This role is ideal for those with a customer-oriented approach and a willingness to learn.
Job Description
Who you are
You are a customer advocate with a strong customer-oriented approach, ready to join Trading212's team as a Customer Experience Specialist. Your proficiency in English (C1 or above) allows you to communicate effectively with clients, and your adaptability helps you thrive in a rapidly changing environment. You possess good time management and multitasking skills, which are essential for handling incoming inquiries efficiently. Your willingness to learn and develop further enhances your ability to provide top-notch service. Previous experience in customer service is a bonus, and an understanding of the stock market and fintech industry will set you apart.
What you'll do
In this role, you will communicate with clients in both English and Bulgarian, addressing their inquiries via chat and email. You will help clients get acquainted with the Trading212 app, ensuring they have a smooth experience. Troubleshooting account-related issues will be a key part of your responsibilities, as you channel client feedback to improve services. You will work on a 24/7 schedule, organized in shifts, to provide continuous support to our expanding international client base.
What we offer
Trading212 offers a comprehensive training program to help you adapt to the insights of the business, along with upskill trainings throughout your career. We value your talent and ideas, providing a generous remuneration package and excellent social benefits, including 25 days off, a sports card, and private health insurance. Join us to accelerate your career in a supportive and dynamic environment.
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