Other Technical Roles • Senior

Who you are

You have a strong technical background with experience in managing customer support services, particularly in the satellite communications industry. Your problem resolution skills are top-notch, allowing you to effectively address and manage system faults and operational requirements. You understand the intricacies of implementing services and integrating them into daily operations, ensuring a seamless customer experience.

You are familiar with Low Earth Orbit (LEO) satellite technologies and their applications in providing broadband connectivity. Your ability to work collaboratively with cross-functional teams is essential, as you will be responsible for fulfilling the implementation of LEO services and products. You thrive in environments where you can leverage your technical expertise to enhance customer satisfaction and operational efficiency.

Desirable

Experience in the satellite communications sector or related fields would be beneficial. Familiarity with network operations centers (NOCs) and their functions can give you an edge in this role. A proactive approach to problem-solving and a commitment to continuous improvement are qualities that will help you succeed.

What you'll do

As a Senior Technologist in the LEO NOC, you will play a crucial role in implementing and managing customer experience services for Telesat's LEO offerings. You will be responsible for integrating these services into daily operations, ensuring that they meet both internal and external operational requirements. Your technical skills will be essential in resolving system faults and problems that arise, allowing you to maintain high standards of service delivery.

You will collaborate closely with various teams to ensure that the LEO services are effectively supported and that any issues are addressed promptly. Your role will involve monitoring system performance and identifying areas for improvement, contributing to the overall success of Telesat's LEO initiatives. You will also be expected to stay updated on industry trends and advancements in satellite technology, applying this knowledge to enhance service offerings.

What we offer

Telesat provides a dynamic work environment where innovation and engineering excellence are at the forefront. You will have the opportunity to work with cutting-edge satellite technologies and contribute to projects that have a significant impact on global communications. The company values collaboration and encourages professional development, offering resources and support to help you grow in your career. Join Telesat and be part of a team that is shaping the future of satellite communications.