Customer Support • Entry-Level

Who you are

You have a foundational understanding of Networking and possess the ability to configure and support complex software in both Windows and Linux environments. Your prior experience in support or systems administration has equipped you with the skills necessary to troubleshoot effectively and provide excellent customer service. You are bilingual in Portuguese and English, allowing you to communicate effectively with a diverse client base. You thrive in a collaborative environment and are eager to learn and grow within the technical support field. You understand the importance of customer satisfaction and are committed to helping clients maximize their use of Tenable's products.

What you'll do

As a Bilingual Technical Support professional at Tenable, you will be the first point of contact for clients seeking assistance with our cybersecurity solutions. You will troubleshoot and resolve technical issues, ensuring that clients receive timely and effective support. Your role will involve configuring software, diagnosing problems, and providing solutions that enhance the user experience. You will work closely with other team members to share knowledge and improve support processes. Additionally, you will have opportunities to develop your skills further, potentially moving into more senior roles within Professional Services, Sales, Research, or Engineering as you gain experience.

What we offer

At Tenable, we foster a culture of belonging, respect, and excellence. You will be part of a team that values collaboration and innovation, working together to build best-in-class cybersecurity solutions. We offer a supportive environment where you can develop your skills and advance your career. As part of our commitment to employee growth, we provide resources and opportunities for professional development. Join us and be part of a company that is making a significant impact in the cybersecurity industry.