Support Engineer • Senior

Who you are

You have a strong background in systems support engineering, with a focus on ensuring operational efficiency and stability for complex application systems. Your expertise in incident management processes and tools allows you to effectively handle business-impacting issues, ensuring minimal downtime and optimal performance. You are well-versed in application monitoring metrics and tooling, enabling you to generate insightful reports and take corrective actions when necessary.

Your experience with continuous delivery practices means you understand how to evolve, support, and deliver high-quality software efficiently. You thrive in collaborative, value-driven teams, and you are passionate about building innovative customer experiences. Your knowledge of various logging techniques empowers you to alert, monitor, and identify the root causes of incidents effectively.

As a mentor, you enjoy sharing your technical knowledge and leadership skills with less experienced peers, fostering a culture of continuous learning and improvement. You are committed to applying the latest technology thinking from ThoughtWorks' Technology Radar to solve client problems creatively and effectively.

Desirable

Experience with cloud platforms and modern application development practices is a plus, as is familiarity with various DevOps tools and practices. You are always eager to learn and adapt to new technologies, ensuring that you remain at the forefront of industry trends.

What you'll do

In this role, you will play a critical part in ensuring the operational success of our clients' systems. You will refine your expertise in incident management and DevOps, contributing significantly to the stability and availability of complex application systems. Your responsibilities will include using your skills in incident management processes and tools to generate reports and take corrective actions, ensuring that systems run smoothly and efficiently.

You will work closely with cross-functional teams to implement continuous delivery practices, allowing for the rapid evolution and delivery of high-quality software. Your ability to understand complex application systems will enable you to debug issues effectively, ensuring that business-impacting problems are resolved swiftly.

You will leverage your knowledge of logging techniques to monitor systems and identify root causes of incidents, acting proactively to prevent future occurrences. As a mentor, you will guide less experienced team members, sharing your insights and fostering a collaborative environment.

What we offer

At ThoughtWorks, we believe in pushing boundaries through purposeful and impactful work. You will have the opportunity to work with a diverse team of experts, tackling complex business problems with technology as the differentiator. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.

Join us in making a significant impact on our clients' success while developing your skills in a supportive and innovative environment. We offer competitive compensation and a culture that promotes continuous learning and professional growth.