Support Engineer • Mid-Level

Who you are

You have experience as a Systems Support Engineer, actively contributing to incident management and ensuring the smooth functioning of application systems. Your technical skills include proficiency in Java and familiarity with cloud platforms such as AWS, Azure, or GCP. You are also comfortable with scripting languages like Python, which you use to automate tasks and improve operational efficiencies.

You understand the importance of following standards and best practices to maintain system stability and availability. Your experience with continuous delivery practices allows you to support and deliver high-quality software efficiently. You are eager to learn and grow in a collaborative environment, contributing to innovative customer experiences.

What you'll do

In this role, you will play a vital part in supporting the day-to-day operations of application systems. You will work closely with the incident management process and tools, using your skills to debug business-impacting issues. Your responsibilities will include setting up alerting and monitoring mechanisms to quickly identify incidents and respond effectively.

You will leverage your knowledge of different logging techniques to derive meaningful reports and key performance indicators. By applying the latest technology thinking from ThoughtWorks' Technology Radar, you will help solve client problems and enhance system performance. You will collaborate with value-driven teams to build innovative solutions that meet client needs.

What we offer

At ThoughtWorks, we believe in pushing boundaries through purposeful and impactful work. You will have the opportunity to work in a dynamic environment where your contributions directly impact our clients' success. We encourage you to apply even if your experience doesn't match every requirement, as we value continuous learning and growth.