Customer Support • Senior

Who you are

You are a proactive individual with a strong background in retail, showcasing an inviting and confident demeanor. Your friendly attitude is essential in delivering a best-in-class customer experience, ensuring that every customer feels valued and appreciated. You thrive in a team environment and are eager to contribute to a positive store atmosphere. Your ability to communicate effectively with customers and team members alike sets you apart as a leader in the retail space.

Desirable

Experience in a similar retail role is a plus, as is familiarity with high-end products and customer service excellence. You understand the importance of creating a welcoming environment and are committed to upholding the brand's values and standards. A passion for home furnishings and design can enhance your ability to connect with customers and provide tailored recommendations.

What you'll do

As a Senior Retail Associate at Thuma, you will play a crucial role in the daily operations of the West Hollywood store. You will assist customers in finding the perfect products to meet their needs, providing knowledgeable insights and personalized service. Your responsibilities will include maintaining the store's visual standards, ensuring that displays are appealing and products are well-stocked. You will also collaborate closely with the Store Manager to implement sales strategies and enhance customer engagement.

In addition to direct customer interactions, you will help train and mentor new team members, sharing your expertise and fostering a collaborative team environment. Your proactive approach will contribute to achieving sales goals and enhancing the overall customer experience. You will be expected to stay informed about product offerings and industry trends, allowing you to provide informed recommendations to customers.

What we offer

Thuma offers a supportive and dynamic work environment where you can grow your retail career. You will have the opportunity to work with a passionate team dedicated to delivering exceptional customer service. We value your contributions and encourage you to bring your unique perspective to the team. Competitive compensation and opportunities for professional development are part of our commitment to your success. Join us in creating a welcoming space for customers to discover our thoughtfully designed products.