Customer Success • Mid-Level

Who you are

You have experience in customer success or sales, ideally in a tele-sales environment, where you've developed strong communication skills and the ability to build rapport with clients. You understand the importance of nurturing relationships and are motivated by achieving targets related to account activations. You are comfortable engaging with existing members through calls, understanding their businesses, and upselling relevant products or services to help them thrive. You thrive in a collaborative environment and enjoy working cross-functionally with other departments to stay informed about upcoming product launches and initiatives.

Desirable

Experience in the fintech or banking sector is a plus, as is familiarity with small and medium-sized enterprises (SMEs). You are data-driven and can leverage insights to enhance member engagement and satisfaction. A proactive approach to problem-solving and a passion for helping businesses succeed will set you apart in this role.

What you'll do

As a Member Success Executive at Tide, you will be part of the account farming team, focusing on nurturing member relationships post-sale. Your primary objective will be to achieve targets related to Tide account activations, ensuring that members are fully engaged with the services offered. You will engage with existing members through calls, building rapport and understanding their unique business needs. By upselling relevant products or services, you will help members thrive and maximize the value they receive from Tide. Collaboration is key in this role, as you will work closely with other departments to stay informed about upcoming product launches and initiatives that can benefit your members. You will also track member engagement metrics and provide feedback to improve the overall member experience.

What we offer

At Tide, we are committed to transforming the small business banking market and supporting our members in their journey. You will be part of a diverse team that values innovation and collaboration. We offer a supportive work environment where your contributions are recognized and valued. As part of our commitment to your professional growth, we provide opportunities for training and development, ensuring you have the tools you need to succeed in your role. Join us in making a difference for SMEs and be part of a company that is dedicated to helping businesses save time and money.