It Support • Mid-Level

Who you are

You have a solid background in IT support, with experience in maintaining and troubleshooting technology solutions that empower employees to work efficiently. You understand the importance of a secure and reliable IT infrastructure and are dedicated to providing exceptional support to your colleagues. You thrive in a collaborative environment and are proactive in addressing technical challenges that arise. Your communication skills allow you to effectively assist users with varying levels of technical expertise, ensuring they can leverage technology to its fullest potential. You are adaptable and open to learning new technologies and processes that enhance workplace efficiency.

What you'll do

In this role, you will be responsible for ensuring the seamless operation of IT systems and providing support to employees across the organization. You will troubleshoot technical issues, assist with onboarding new employees, and maintain IT equipment and software. Your role will involve collaborating with various teams to implement IT solutions that meet the needs of the business. You will also be tasked with monitoring system performance and security, ensuring that all technology solutions are up to date and functioning optimally. You will play a key role in fostering a digitally driven work environment, where employees feel supported and empowered to achieve their goals.

What we offer

Tide offers a dynamic work environment where you can grow your skills and advance your career in IT. You will be part of a diverse team that values collaboration and innovation. We provide opportunities for professional development and encourage you to take on new challenges. Our commitment to employee well-being includes a supportive workplace culture and a focus on work-life balance. Join us in transforming the small business banking market and making a positive impact on our members' lives.