Product Operations • Lead

Who you are

You have a strong background in operations, finance, technology, and insurance products — your experience has equipped you with the skills to lead teams effectively and make data-driven decisions that enhance product offerings. You thrive in dynamic environments and are passionate about transforming operations to better serve SMEs. Your leadership style fosters collaboration and innovation, ensuring that your team is motivated and aligned with the company's goals.

With a minimum of 5 years in product operations or a related field, you have a proven track record of managing complex projects and driving operational excellence. You understand the nuances of the insurance industry and can navigate its challenges with ease. Your analytical mindset allows you to interpret data effectively, leading to actionable insights that benefit both the team and the organization.

You are adept at cross-functional collaboration, working closely with product, engineering, and marketing teams to ensure that operational strategies align with overall business objectives. Your communication skills are top-notch, enabling you to articulate complex ideas clearly and persuasively to stakeholders at all levels.

Desirable

Experience in the fintech sector is a plus, as is familiarity with regulatory requirements in the insurance space. You are comfortable using various data analysis tools and have a knack for identifying trends that can inform strategic decisions. A background in project management methodologies will also serve you well in this role.

What you'll do

As the Lead Product Operations Manager at Tide, you will spearhead the insurance product-operations team, ensuring that all processes are efficient and effective. You will be responsible for developing and implementing operational strategies that enhance product delivery and customer satisfaction. Your role will involve analyzing performance metrics and identifying areas for improvement, allowing you to drive continuous enhancement of our offerings.

You will collaborate with product managers to define the roadmap for insurance products, ensuring that operational capabilities align with market needs. Your insights will guide the development of features that resonate with our SME customers, ultimately driving user acquisition and retention.

In addition, you will oversee the onboarding and training of new team members, fostering a culture of learning and development within your team. You will also be responsible for managing budgets and resources effectively, ensuring that operational goals are met within financial constraints.

Your leadership will be crucial in building a world-class insurance offering that meets the needs of our members. You will work closely with technology teams to leverage advanced tools and platforms, ensuring that our operations are streamlined and data-driven.

What we offer

At Tide, we are committed to creating a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation packages, including benefits that support your well-being and professional growth. You will have the opportunity to work in a collaborative environment that values innovation and creativity.

Join us in transforming the small business banking market and making a meaningful impact on the lives of SMEs. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be just what we need to drive our mission forward.