Operations Manager • Lead

Who you are

You have a proven track record in marketplace operations, with extensive experience in leading cross-functional teams and driving strategic initiatives. Your engineer’s mindset allows you to tackle complex marketplace dynamics, ensuring that operational frameworks meet the evolving demands of clients while maintaining rigorous quality standards. You thrive in environments that require a builder’s mindset and a bias toward scalable solutions, demonstrating a deep sense of ownership in your work.

You possess strong leadership skills, enabling you to collaborate effectively with high-caliber teams across supply, demand, quality, and experience. Your ability to prioritize and self-manage workflows ensures that you can work independently with minimal supervision. You are comfortable using digital collaboration tools and regularly attend virtual meetings to maintain alignment and operational clarity across the organization.

What you'll do

As the VP of Marketplace Operations, you will act as the chief architect and operator of the Toptal Marketplace, driving the strategy, structure, and execution needed to scale this offering with precision and excellence. You will own the end-to-end performance of the Marketplace, developing systems, processes, and teams that enable high-quality, high-velocity matches between talent and clients. Your role will involve designing and implementing infrastructure that allows the Marketplace to operate as a set of composable services, akin to APIs, seamlessly integrating across Toptal’s ecosystem.

You will lead cross-functional teams, ensuring alignment and operational clarity across the organization. Your work will directly accelerate the growth and profitability of Toptal’s open talent offering, delivering world-class outcomes for both clients and talent. You will not only execute but also invent, pushing the limits of what’s possible in digital talent marketplaces. This role demands a builder’s mindset, a deep sense of ownership, and a bias toward scalable solutions.

What we offer

Toptal offers a fully remote work environment, allowing you to thrive in a flexible setting. You will collaborate with a high-caliber leadership team, bringing strategic rigor and operational excellence to one of the most dynamic areas of the business. This position is full-time and exempt, providing you with the opportunity to make a significant impact on the company’s growth and success.