It Support • Mid-Level

Who you are

You have a strong background in IT operations and software engineering, with experience in automation and AI enablement. You understand the importance of resolving issues efficiently and are comfortable authoring pull requests and shipping changes to production. Your collaborative nature allows you to partner effectively with teams across the organization to identify inefficiencies and translate business requirements into technical solutions.

You are proficient in using AWS and Python, and you have a knack for designing and deploying automations that connect various business applications. Your technical skills are complemented by your ability to communicate effectively with diverse teams, ensuring that everyone is aligned and empowered to tackle challenges together.

What you'll do

In this role, you will evolve the IT function at Torch to meet the growing needs of the business. You will not only triage and escalate issues but also take ownership of resolving bugs and implementing solutions that enhance operational efficiency. Your responsibilities will include designing and deploying automations that streamline processes and enable teams to leverage AI capabilities effectively.

You will work closely with various departments to understand their needs and develop tools that eliminate manual processes. Your role will involve continuous collaboration with stakeholders to ensure that the solutions you implement are effective and sustainable. You will also be expected to stay updated on the latest technologies and best practices in IT and automation, contributing to the overall growth and success of the organization.

What we offer

At Torch, we believe in the power of people and the importance of creating a supportive work environment. We offer a flexible remote work culture that allows you to thrive while contributing to meaningful projects. You will have the opportunity to work with a diverse team of professionals who are passionate about driving change and making a lasting impact.

We encourage you to apply even if your experience doesn't match every requirement. Your unique perspective and skills could be the perfect fit for our team. Join us in reimagining leadership and empowering organizations to tackle today's challenges with confidence.