About TripActions
Transforming business travel with technology and service
Key Highlights
- Over 4,000 enterprise customers including Lyft & Zoom
- $604 million raised from investors like Andreessen Horowitz
- Headquartered in Palo Alto, California
- AI-driven platform for real-time travel insights
TripActions is a travel management platform that combines technology and personalized service to streamline business travel. Serving over 4,000 customers including companies like Lyft and Zoom, TripActions raised $604 million in funding and is headquartered in Palo Alto, California. The company focu...
π Benefits
Employees enjoy competitive salaries, equity options, unlimited PTO, and a remote-friendly work policy. TripActions also offers a learning budget for ...
π Culture
TripActions fosters a culture of innovation and agility, emphasizing data-driven decision-making and a commitment to enhancing the travel experience f...
Customer Success Manager β’ Mid-Level
TripActions β’ Paris
Skills & Technologies
Overview
TripActions is hiring an Enterprise Customer Success Manager to be a trusted advisor for key customers, ensuring they maximize value from the platform. This role requires strong relationship-building skills and fluency in French and English.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in enterprise-level accounts. Your ability to build strong relationships with C-suite executives sets you apart, as you understand the importance of aligning business strategies and success metrics. You thrive in high-pressure environments, demonstrating exceptional organizational skills and attention to detail. Your proactive approach and high energy make you a go-getter who takes the initiative to drive customer satisfaction and retention. Fluency in both French and English is essential for effective communication with diverse stakeholders.
Desirable
Experience in a technology or SaaS environment is a plus, as is familiarity with integration cycles and managing complex customer relationships. A Bachelor's degree or equivalent working experience will help you navigate the challenges of this role effectively.
What you'll do
As an Enterprise Customer Success Manager, you will manage all post-sales activities for enterprise customers, ensuring they receive maximum value from our solutions. You will develop trusted advisor relationships with key customers, working closely with their executive teams to align goals and identify success metrics. Your role will involve conducting product training, driving adoption, and assessing customer health to reduce churn. You will collaborate with various internal teams, including Sales, Support, and Product, to provide feedback and enhance customer experiences. Your ability to prioritize tasks and problem-solve in a fast-paced environment will be crucial to your success.
What we offer
At TripActions, we value our employees and offer a supportive work environment where you can thrive. You will have the opportunity to work with high-value customers and make a significant impact on their success. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse talent and perspectives. Join us in our mission to transform the travel experience for businesses worldwide.
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