Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success management, ideally within the technology or professional services sector. You thrive in environments where you can build strong relationships with clients and help them achieve their goals through effective use of technology. Your communication skills are top-notch, allowing you to convey complex ideas clearly and effectively to diverse audiences.

You are adept at navigating ambiguity and can adapt quickly to changing circumstances. Your problem-solving skills enable you to identify client needs and proactively address challenges. You understand the importance of customer feedback and use it to drive improvements in service delivery and product offerings.

What you'll do

As an Enterprise Customer Success Manager, you will play a pivotal role in onboarding new clients and ensuring they are set up for success with Harvey's platform. You will work closely with clients to understand their unique needs and help them leverage our technology to its fullest potential. Your responsibilities will include conducting regular check-ins, providing training sessions, and gathering feedback to inform product development.

You will collaborate with cross-functional teams, including sales, product, and engineering, to advocate for client needs and drive enhancements to the platform. Your goal is to foster long-term relationships with clients, ensuring they see continuous value from our services and remain satisfied with their experience.

What we offer

At Harvey, you will be part of a dynamic team that is reshaping the future of professional services. We offer competitive compensation and opportunities for professional growth. You will work in a fast-paced environment where your contributions directly impact the success of our clients and the company as a whole. Join us in our mission to transform how legal and professional services operate.