About TripAdvisor
The ultimate platform for travel reviews and planning
Key Highlights
- Over 490 million active users worldwide
- Headquartered in Needham, MA with 1,000+ employees
- Utilizes advanced fraud modeling to ensure review integrity
- In early 2024, discussions of going private emerged
TripAdvisor, headquartered in Needham, MA, is a leading platform for travel planning, boasting over 490 million active users who rely on its extensive database of traveler reviews and opinions. The company employs over 1,000 people and utilizes advanced fraud modeling techniques to ensure the integr...
🎁 Benefits
TripAdvisor offers personal travel discounts, flexible work arrangements including Summer Flexible Time Off, and a subsidized Care@work membership for...
🌟 Culture
TripAdvisor's culture is centered around data integrity and user trust, utilizing advanced technology and a dedicated team of analysts to combat fake ...
Community Manager • Mid-Level
TripAdvisor • Oxford - Hybrid
Skills & Technologies
Overview
TripAdvisor is hiring a Community & Customer Marketer for Bókun to build and nurture a vibrant community around the brand. You'll focus on driving customer success and engagement through various marketing strategies. This role requires expertise in social media and content marketing.
Job Description
Who you are
You have a strong background in community management and marketing, with a focus on building and nurturing online and offline communities. Your experience includes developing strategies that foster engagement and drive customer success, making you adept at creating spaces where businesses can learn and grow. You are results-oriented and have a proven track record of executing successful marketing programs that enhance brand affinity and customer referrals.
Your expertise in social media management allows you to craft compelling content strategies that increase reach and engagement. You understand the nuances of different platforms and can tailor your approach to maximize impact. You are comfortable collaborating with cross-functional teams, including marketing, sales, and product, to integrate community initiatives into broader business strategies.
What you'll do
In this role, you will develop and implement strategies to build a thriving community around the Bókun brand. This includes designing programs such as webinars and newsletters to engage both existing and new customers. You will also focus on driving customer success through educational content and community-driven initiatives. Your efforts will be crucial in enhancing the referral program, working closely with product teams to boost brand and product affinity.
You will champion social media efforts, creating and executing a content strategy that not only increases engagement but also drives qualified leads. Your role will involve analyzing community feedback and metrics to continuously improve engagement strategies. You will be a key player in fostering a vibrant community that supports tour and attraction businesses, helping them to thrive in the competitive travel technology landscape.
What we offer
At TripAdvisor, you will be part of a dynamic team that values innovation and collaboration. We offer a hybrid work environment that allows for flexibility while ensuring you remain connected with your colleagues. You will have the opportunity to make a significant impact on the Bókun brand and its community, driving initiatives that empower businesses in the Tours and Experiences industry. Join us in shaping the future of travel technology and enhancing customer experiences.
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