Knowledge Manager • Mid-Level

Who you are

You are an experienced Knowledge Manager with a strong background in designing and implementing knowledge management strategies. You understand the importance of providing front-line teams with the right information and skills to deliver exceptional customer experiences. Your hands-on leadership style ensures that you are actively involved in coaching and developing your team. You are data-driven and leverage analytics to continuously improve training programs and quality standards. You are comfortable working with various stakeholders across the organization to turn subject-matter expertise into effective learning experiences. You are passionate about fostering a culture of continuous learning and feedback within your team.

What you'll do

In this role, you will be accountable for the knowledge management strategy at Tripadvisor. You will lead the development of training programs and quality assurance frameworks that empower front-line teams to deliver consistent and high-quality experiences. You will collaborate closely with internal stakeholders to create scalable content that aligns with business goals. Your role will involve analyzing performance metrics and utilizing AI-enabled tools to enhance the effectiveness of training and knowledge resources. You will champion a culture of learning and feedback, ensuring that your team is equipped with the skills and knowledge they need to succeed. You will also be responsible for maintaining and updating knowledge bases to ensure they remain relevant and useful for all team members.

What we offer

Tripadvisor offers a hybrid work environment, allowing you to balance your time between the office and remote work. You will be part of a dynamic team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. Join us in our mission to connect people to experiences worth sharing.