Communications Manager • Mid-Level

Who you are

You have robust experience owning and managing B2B SaaS knowledge bases, particularly those that are employee-facing. Your background includes experience in internal communications as part of change management processes, demonstrating operational rigor in fast-paced, high-growth environments. You are adept at collaborating with various teams to ensure that accurate information is accessible to both customers and internal stakeholders. You understand the importance of empowering teams with user-friendly help content and are committed to continuous improvement in knowledge management practices.

What you'll do

In this role, you will be responsible for designing, implementing, and continuously improving Asana’s global support knowledge bases. You will partner with Support Operations, Enterprise Technology, Product Support Engineering, and Enablement to ensure that both customers and internal team members have access to accurate information. Your work will involve managing the knowledge bases for Asana Customer Product Support and socializing internal change management content to keep employees informed about important changes. You will leverage knowledge platforms to enhance the customer experience and support team efficiency, ensuring that everyone has the resources they need to succeed.

What we offer

Asana provides a collaborative work environment where you can thrive and contribute to building technology that drives positive change. You will be part of a team that values diversity and inclusion, with opportunities to grow and develop your skills. The role is based in San Francisco with a hybrid work schedule, allowing for flexibility while maintaining strong team connections. Asana is committed to fostering a culture where everyone feels they belong and can make a meaningful impact.