Customer Support • Entry-Level

Who you are

You are a native-level Turkish speaker with exceptional communication skills in both Turkish and English. You have a passion for helping others and creating support experiences that exceed users' expectations. Your proficiency in using computers allows you to navigate various tools quickly and efficiently, ensuring that you can assist riders effectively. You possess strong reading comprehension and writing skills, enabling you to connect user inquiries with the right solutions. You thrive in a fast-paced environment and are always looking for unique ways to solve problems while building trust with the community.

What you'll do

In this role, you will deliver high-quality service across multiple support platforms, including email and phone. You will be a passionate advocate for riders, answering their questions and addressing their concerns with empathy. Your goal will be to turn frustrated users into loyal advocates for Uber by resolving their issues promptly. You will triage issues and escalate them when necessary, ensuring that sensitive safety-related cases are handled with utmost care. Your ability to build relationships with users will be key to fostering loyalty among new riders and re-engaging early adopters.

What we offer

At Uber, we believe in investing in our community and providing the highest quality service. You will be part of a team that values trust and support, working in an environment that encourages collaboration and growth. We offer competitive compensation and opportunities for professional development as you help shape the rider experience. Join us in making a difference in the lives of our users and be part of a company that is committed to excellence in customer support.